We will respect your right to confidentiality. Please help us by not asking about other patients’ medical conditions.
- We will endeavour to see any patient with a medically urgent problem on the same day.
- We will try to see you on time but delays can happen unexpectedly. We will keep you informed and you are free to make another appointment if you cannot wait. Please cancel an appointment if you do not need it.
- We will advise you how and when to obtain the results of any tests or X-rays that we arrange for you. If you believe that you require a second opinion we will try to help you to obtain one.
- If medically necessary, we will visit you at home and the doctor will usually speak to you to assess its urgency. Please ring before 10:00 unless a genuine emergency arises later.
- We will arrange emergency cover outside normal surgery hours.
- We will keep accurate written and computerised records, to which you have access under the Access to Medical Information legislation. Please tell us if you change address or you may be inadvertently removed from the practice list. We are registered under The Data Protection Act.
- We will always try to have routine repeat prescriptions ready within 2 full working days of receiving the request.
- In the same way as patents have the right to remove themselves from our lists, so we can remove patients who persistently abuse the staff, other patients, or the service we provide.
General data protection regulations and how we use your information
Medical information is the cornerstone of trust between doctor and patient and we keep your records secure and confidential.
For your direct care either from the practice or within the NHS hospital service we imply your consent to pass on relevant clinical information to other professional staff involved in your direct care.
Only when there is a legal basis for the transfer of data we may pass limited and relevant information to other NHS organisations to improve the efficient management of the NHS or to aid medical research.
This practice contributes to national clinical audits and may sometimes send relevant data to the Health and Social Care Information Centre (HSCIC) when the law allows.
In order to comply with its legal obligation this practice may send data to the Health and Social Care Information Centre when directed by the Secretary of State for Health.
If you wish to object to the use of your data for these 'secondary' uses, please speak with or email the practice manager (SDCCG.firstname.lastname@example.org)